Privacy Policy

Premium mobile auto care delivered with precision, passion, and boutique-level craftsmanship

Effective Date: 01/01/2026

Top Hat Mobile Detailing (“Top Hat Mobile Detailing,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how information is collected, used, disclosed, and protected when you visit www.thmdnj.com or use our services.

Top Hat Mobile Detailing is not a separate legal entity. It is a trade name (DBA) of Top Hat Auto Boutique, LLC, a limited liability company organized and operating in the State of New Jersey. This website is owned and operated by Top Hat Auto Boutique, LLC.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

Full name
Phone number
Email address
Service address or service location
Vehicle information, including make, model, year, color, VIN, condition, and service needs
Appointment details
Estimate, invoice, and service history
Communications with us, including calls, texts, emails, forms, and messages
Photos or videos of vehicles before, during, or after service
Payment-related information processed securely by third-party providers

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type and device information
Pages visited and time spent on the site
Referring website or source
General usage, analytics, and performance data

2. How We Use Your Information

In accordance with New Jersey law and applicable consumer protection regulations, we use your information to:

Schedule, perform, and manage detailing services
Communicate regarding appointments, estimates, invoices, service updates, and follow-ups
Process payments and issue invoices
Maintain service, warranty, accounting, and business records
Respond to inquiries and customer service requests
Improve website functionality, service quality, and customer experience
Send service-related communications
Send promotional communications, where permitted by law and subject to your right to opt out
Protect our rights, property, safety, customers, and business operations
Comply with legal, tax, insurance, regulatory, and record-keeping obligations

3. Sharing of Information

We do not sell or rent your personal information.

We do not share your personal information with third parties for their own promotional or marketing purposes.

We may share information only under the following circumstances:

With trusted service providers who help us operate our business, such as payment processors, scheduling platforms, website hosting providers, analytics providers, communication tools, customer management systems, or other operational vendors
When required to comply with applicable New Jersey or federal law, court orders, subpoenas, legal process, or lawful government requests
To protect the rights, property, or safety of Top Hat Auto Boutique, LLC, our customers, or the public
In connection with business accounting, tax, insurance, legal, dispute resolution, or collection purposes
With your consent or at your direction

Service providers are permitted to use personal information only as necessary to provide services to us and are expected to maintain appropriate confidentiality and security measures.

4. SMS/Mobile Opt-In Data

SMS consent, mobile opt-in data, and phone numbers provided for SMS communications will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers solely to deliver, manage, and support SMS communications on our behalf.

Any information sharing described elsewhere in this Privacy Policy does not include sharing SMS opt-in data for third-party marketing or promotional purposes.

5. Payment Processing

Payments are handled through secure third-party payment processors. Top Hat Auto Boutique, LLC does not store or retain full credit card numbers, debit card numbers, or banking information.

Payment processors may collect and process payment information in accordance with their own privacy policies and security practices.

6. Photos and Videos

We may capture photos or videos of vehicles before, during, and after service for documentation, quality control, customer communication, insurance, dispute resolution, marketing, and promotional purposes.

We will not intentionally display license plates, home addresses, or personally identifiable information in public marketing materials without prior consent.

If you prefer that your vehicle not be photographed or featured for marketing purposes, please notify us before service.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience, analyze traffic, measure performance, and enhance website functionality.

You may disable cookies through your browser settings; however, some features of the site may not function properly.

If we use advertising, analytics, remarketing, or similar tools, those providers may collect information according to their own privacy policies and settings. We may update this Privacy Policy as our website tools and advertising practices change.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, loss, or alteration.

While no system is completely secure, we take reasonable measures to reduce the risk of unauthorized access or disclosure.

9. Data Retention

We retain personal information only as long as reasonably necessary for scheduling, service records, customer support, accounting, tax, legal, insurance, warranty, dispute resolution, business operations, and compliance purposes.

We may retain certain records where required or permitted by law, including for tax, accounting, insurance, legal, or legitimate business purposes.

10. Your Rights Under New Jersey Law

New Jersey residents and other users may have certain rights regarding their personal information, depending on applicable law.

These rights may include the ability to:

Request access to personal information we maintain about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, subject to legal and business record-keeping requirements
Opt out of certain promotional communications

Requests may be submitted using the contact information below.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

You may opt out of promotional emails by using the unsubscribe link, if available, or by contacting us directly at tophatmobiledetailing@gmail.com.

You may opt out of SMS messages by replying STOP to the phone number from which you received messages.

Even if you opt out of promotional communications, we may still send service-related communications, such as appointment reminders, estimates, invoices, scheduling updates, and responses to your inquiries.

12. Messaging Terms and Conditions

The messaging program consists of conversational messaging, appointment updates, service-related communications, customer support, and, where permitted, promotional communications.

Message frequency will vary based on communication needs.

Message and data rates may apply for messages sent to you from us and to us from you.

You can cancel SMS service at any time by texting STOP to the phone number from which you received messages. After you send STOP, we may send you a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from us, except where permitted by law for confirmation or necessary service-related purposes.

For help, reply HELP or contact us directly at tophatmobiledetailing@gmail.com.

Carriers are not liable for delayed or undelivered messages.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

If you have any questions regarding privacy or these messaging terms, please contact us at tophatmobiledetailing@gmail.com

13. Third-Party Websites

Our website may contain links to third-party websites, platforms, booking tools, payment processors, or social media pages.

We are not responsible for the privacy practices, policies, or content of external sites. We encourage users to review the privacy policies of any third-party websites they visit.

14. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, business operations, or legal requirements.

Updates will be posted on this page with a revised effective date.

Continued use of our website or services after updates are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Information

Top Hat Mobile Detailing and www.thmdnj.com are owned and operated by Top Hat Auto Boutique, LLC.

If you have any questions about this Privacy Policy or how your information is handled, please contact:
Top Hat Auto Boutique, LLC
Doing Business As: Top Hat Mobile Detailing
Website: www.thmdnj.com
Email: tophatmobiledetailing@gmail.com
Phone: 908-520-3040
State of Operation: New Jersey